Shipping and Returns

SHIPPING

Augustina's offers ground shipping to anywhere in the continental United States.

Please allow 5 to 7 business days for processing of your order from the time it was placed. Ground shipping generally takes an additional 5 to 7 days for delivery.

Orders can only be shipped to the billing address of the credit card.

If you have any questions regarding shipping, please call our office at (888) 624-2403 or email at [email protected] and we will be more than happy to assist you.

RETURNS

Customers are responsible for all shipping fees for returned merchandise.

Returns will be granted on a case by case basis. 

To request a return, please email us at [email protected] with the following information:

  • Name

  • Order #

  • Item being Returned

  • Reason Why

Once received, you will be contacted back with the next steps on how to proceed if applicable.

Please Note:

  • All sales are FINAL on jewelry, special orders, pre-orders, and sale merchandise.

  • Regularly priced merchandise may be returned for a refund up to 14 days after the package was delivered. 

    • Items returned after 14 days, but within 30 days of being received, qualify for store credit only. 

    • Store credit is valid 90 days from the day it was issued

  • Returns received 30 days after delivery, are not eligible for refund, exchange, or store credit.

  • All returned or exchanged merchandise must have the tags attached, including security tags. 

  • All returned shoes must be in the original box and unworn.

  • Merchandise must be insured for the full retail price. Please handle and return with care to ensure contents are not damaged during transit.

  • Returns will only be accepted if Return Authorization was issued and clearly written on the outside of the box. All others will be denied.

  • Please allow 10-14 days processing time for your returns.


If you have any questions regarding returns, please call our office at (888) 624-2403 or email at [email protected] and we will be more than happy to assist you.