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Customer Service

Shipping

Augustina’s offers ground shipping to anywhere in the continental United States. We offer free ground shipping on all orders of $300 or more.

Please allow 2 to 3 business days for processing of your order from the time it was placed. Ground shipping generally takes an additional 5-7 days for delivery.

Orders can only be shipped to the billing address of the credit card.

If you have any questions regarding shipping, please call our office at 831-624-9901 and we will be more than happy to assist you.

 

Returns

To request a Return Authorization for one or more items in an order, login to your account and navigate to My Account. Click on Completed Orders section and click on the Return Items button. Select the products you want to return using the Quantity to Return drop down boxes and choose the Return Reason. Click on Submit Return Request.

Please allow 10-14 days processing time for your returns.

Regularly priced merchandise may be returned for a refund up to 14 days after the package was delivered. Items returned after 14 days but within 30 days of being received, qualify for store credit only. Store credit is valid 90 days from the day it was issued.

All sales are final on jewelry, special orders, and sale merchandise.

All returned or exchanged merchandise must have the tags attached including security tags. All returned shoes must be in original box and be unworn.

Returns received 30 days after delivery of package are not eligible for refund, exchange, or store credit.

Merchandise must be insured for the full retail price. Please handle and return with care to ensure contents are not damaged during transit.

Returns will only be accepted if Return Authorization was issued and clearly written on the outside of the box. All others will be refused.

If you have any questions regarding returns, please call our office at 831-624-9901 and we will be more than happy to assist you.

 

Fur & Leather Care

A properly cared-for fur can be worn for years and years to come and still retain it’s original beauty. Cleaning and conditioning is an essential part of maintaining your fur. Even if your fur does not look dirty, its basic nature is to filter and trap dirt and dust in the air. Cleaning your fur removes these hidden particles, which can destroy a garment, and also adds essential ingredients back into the pelts.

We recommend, and also use, Arrow Fabricare Services to clean your luxurious furs and leathers. Give them a call at 816-931-2452 to preserve yours.